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Advantages of a Quality management system in South Africa

ACHIEVING INTERNATIONAL RECOGNITION

International Standards Organization (ISO) , is recognized globally as the leading authority on quality management.

BOOSTING EMPLOYEE MORALE

Quality Assurance There are factors present in any organization which play very important roles in motivating staff. Examples of these factors are: - Management Commitment, having clearly defined Roles & Responsibilities, established training systems and programs etc. The presence of these and many more factors which are included in the ISO 9001:2015 system, all play a role in illustrating to staff that their role in the organization not only affect quality, but also the overall success of the organization.

ENSURING CUSTOMER SATISFACTION AND INCREASED EFFICIENCY

By implementing the ISO 9001:2015 in your organization, customer satisfaction is ensured as the quality system ensures consistency, efficiency and the organization’s dedication to rendering a quality service or product to the consumer. The purpose of implementing and maintaining the ISO 9001:2015 Quality Management System is to maximize the quality and efficiency of the processes leading to the final product or service. The Quality Management System consists of guidelines which are implemented within the organization for the employees to follow. These guidelines include factors such as trouble-shooting, transitions and training.

CONSISTENCY OF ALL PROCESSES WITHIN THE ORGANIZATION

Consistency within all processes in an organization minimizes the opportunity for error. These processes include from the research, design & development stage and the process of making changes to the processes to ensure a good quality product or service, right through to the actual delivery to the consumer. This consistency ultimately ensures that the final product or service is of a consistent quality.

IMPROVEMENT OF PROCESSES BASED IN DOCUMENTED FACTS

As mentioned above, it will be necessary to make changes to processes within an organization to improve and maintain the quality of a service or product. Audit processes, Management Review and Improvement processes based on documented data are outlined by the ISO 9001:2015 Quality Management System. Improvements based on facts are carefully planned and implemented. This is assisted by the use of the system of Documentation and Analysis. This will in turn ensure that all decisions made by management are the best decisions for your organization.

What is ISO 9001 Quality Management System?

FACTUAL APPROACH TO DECISION MAKING

There are a clear set of instructions within the ISO 9001:2015 Quality Management System regarding the process reviews and audits. These instructions facilitate decision making and information gathering based on factual data collected within the processes.

WELL STRUCTURED AND EFFECTIVE DOCUMENTATION

The ISO 9001:2015 Quality Management System requires that all processes are documented including any discrepancies, errors and changes. Staff accountability and consistency throughout production is then therefore ensured. Traceable records are therefore also then available.

INCREASED REVENUE

Companies which implement and maintain the ISO 9001:2015 experience improved financial performance as well as increased productivity when compared to other companies who do not implement such systems.

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