Quality control is the process responsible for ensuring a required level of quality in a service or a product. Quality control may include any actions which a business deems as necessary to provide for the control and verification of certain characteristics of a service or product. The main objective of quality control is to ensure that all the services, products, and processes provided not only meet specific requirements, but are also fiscally sound, satisfactory, and dependable.
The process of quality control basically involves the examination of a service, product, or process, for certain minimum levels of quality. The examination is performed by a quality control team; this quality control team is responsible for identifying services or products which do not meet specified quality standards. As soon as the quality control team identifies a problem, production needs to be stopped temporarily. However, production or implementation may not cease entirely; this will depend on the specific service or product, as well as the type of problem identified. As soon as the cause of quality issues has been fixed, production and implementation of services, products and process may continue as usual.
Quality control should not be confused with the term quality assurance. Even though the two show close similarities, there are some basic differences. While quality control is concerned with the product itself, quality assurance is more process-oriented. Thus, quality control involves the evaluation of a service, product, or process; while by contrast, quality insurance aims to ensure processes are sufficient to meet certain objectives. Simply put, quality control evaluates whether or not the end result is satisfactory; quality assurance ensures a service or product is manufactured, implemented, and created/produced in the correct manner.
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